Applies to the new EU tax reform policy implemented on July 1, 2026, and still TAX FREE! There will be no tracking update for 5~7 days after shipped. When parcel arriving oversea, the tracking information will be updated. Commercial customs clearance mode. Declare exemption below 20USD will be tax-free, the timeliness is stable. Size limitation: 55x40x35cm Billing method: the larger of the volume weight and actual weight, volume weight = (length CMⅹ width CMⅹ height CM)/8000.

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address
• Political reasons, natural disasters and other irresistible factors that belong to the third-party logistics provider's disclaimer clause