Applies to the new EU tax reform policy implemented on July 1, 2026, and still TAX FREE! Triangle transportation route, with no tracking for 7-10 days. After arriving in Germany, tracking will begin and DHL will be dispatched to other European countries, and provide the door number for this route. Billing method: The larger of volumetric weight and actual weight, volumetric weight=(length CM x width CM x height CM)/8000. Size limit: Length * Width * Height ≤ 60CM * 50cm * 40cm

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address
• Political reasons, natural disasters and other irresistible factors that belong to the third-party logistics provider's disclaimer clause