For commercial customs clearance, fast delivery is ensured, and there are no fuel surcharges or residential surcharges. The recipient is responsible for paying taxes. There is no return service, and if customs duties are incurred, it is recommended that the recipient promptly settle the payment to avoid package destruction due to prolonged non-collection. The billing method is based on the greater of volumetric weight or actual weight, where the volumetric weight is calculated as (length in cm x width in cm x height in cm) divided by 5000. Additional fees for remote areas will be applied, with a charge of RMB 221 yuan x fuel surcharge rate. The longest side must not exceed 119cm, and the second longest side must not exceed 73cm. If any side exceeds the maximum limit, an oversize fee will be applied at a rate of RMB (150 yuan x fuel surcharge rate). Circumference limit: length+(width+height) * 2 ≤ 294CM

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address
• Political reasons, natural disasters and other irresistible factors that belong to the third-party logistics provider's disclaimer clause