Tracking will be available online 2-3 days after shipment. Strong customs clearance capability, stable delivery time, and local postal delivery. According to the actual weight, the longest side can accommodate 1.05-1.5 meters, (the sum of the shortest two sides * 2)+the long side<274cm, and the size requirements vary from country to country. Billing method: a. When the length of one side of the package is less than 60cm, the actual weight will be calculated b. When the unilateral length is ≥ 60cm, the larger of the volumetric weight and the actual weight, the volumetric weight=(length CM x width CM x height CM)/6000

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address