We require an RFC/CURP number that matches the recipient's. Any discrepancies or losses resulting from these information are the responsibility of the recipient. We have strong customs clearance capabilities and average delivery times. Billing Method: a. Actual weight is calculated when one side of the package is less than 60cm. b. (Sum of the two shortest sides * 2) + Longest side < 274cm. Dimensional requirements vary by country. c. For one side ≥ 60cm, the dimensional weight is the greater of the actual weight. Dimensional weight = (Length x Width x Height) / 6000.

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address
• Political reasons, natural disasters and other irresistible factors that belong to the third-party logistics provider's disclaimer clause