An RFC/CURP number matching the recipient's is required. Any discrepancies or losses resulting from these information are the responsibility of the recipient. We offer strong customs clearance capabilities, stable delivery times, and local postal delivery. Billing Method: a. When one side of the package is less than 60cm, the actual weight is used. b. When one side is 60cm or greater, the dimensional weight is calculated, whichever is greater. Dimensional weight = (length in cm x width in cm x height in cm) / 6000. We can accept packages with a maximum length of 1.05-1.5 meters. (Sum of the two shortest sides * 2) + maximum length < 274cm. Dimensional requirements vary by country.

• The loss or damage of the package during the transportation of the package by the third-party logistics provider is beyond the control of Sugargoo. Sugargoo will not be responsible for the corresponding compensation, but will actively assist you in making compensation.
• Compensation applications will not be accepted in the following cases:
• Confiscated goods, fasteners, unpacking damage caused by customs reasons, etc.
• The user cannot cooperate with customs clearance/provide wrong address and other reasons caused by their own reasons
• Damage of fragile items in transit
• The logistics track shows that it has been successfully delivered to the correct address